Technical Support

Common Questions...

Most answers to common questions can be found in the help file of your program.

Registration Issues...

To register a program or questions on registration, go to our Registration Page.

Re-installation or File Transfer Questions...

For questions about re-installing because your computer crashed or you changed computers or you need a new program, click here.

Technical Difficulties...

If you are have trouble with a program functioning, then before you contact technical support, make sure you are running the most current version of the program. If you haven't updated in over a month, then you should download and install the most recent maintenance update from our Update Page. If after that, you are still encountering a problem, then use the form below to let us know.

First and Last Name * Organization
Program *
Version # * How to find the version #
E-Mail *
Alt Email (recommended)
 * = Required

* With as much detail as possible, please describe the problem you have encountered . If you are receiving error messages, please include those in your description. If you can repeat the problem, then outline the steps you took accomplish that.


 

Don't press the send button more than once. It may tak a minute for your support message to be received. A notification will be displayed confirming that the message has been sent. Thank you.

 

 

How to find the version number of you program.

Open your program, go to the Help Menu and then select "About...". A popup box will appear with the name of your program and the current version your are running (see below).

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